Your call & data bundle is valid in all EU countries. Within your bundle, you can use data and call / send texts to Dutch numbers. If you incur costs outside of your bundle while travelling [...]
If your invoice costs are higher than expected, review the PDF of the invoice first. On the second page, you will find your usage overview where you can find the source of the additional costs. [...]
You will receive a monthly bill from Youfone. Mid-month, you will receive an email message once your invoice is ready in MyYoufone. Youfone charges subscription costs in advance, while usage [...]
We advise you to activate a data ceiling. This way, you can prevent unexpected data costs outside of your bundle. With a data ceiling, your internet connection will be blocked automatically once [...]
You may request a new sim card via MyYoufone. Navigate to 'Abonnement' and click 'Nieuwe simkaart aanvragen'. The administration fee for a new sim card is €15. You will then receive a 3-in-1 sim [...]
It's quite simple. Select the number transfer request when completing your checkout. Youfone will take care of the switch. How will this exactly work? Below you will find three of the most common [...]
New phone number Once you have received your Youfone sim card, simply activate it in MyYoufone. Once you log in to MyYoufone, click the green activation button. Next, place the sim card in your [...]
The methods using which you activate your sim card vary, depending on whether you opted in for a number transfer (existing number) or you requested a new number. Sim card activation without a [...]
The internet settings will be sent to your device once you add your sim card to it. Would you like to receive the instructions again at a later point in time? Send 'JA' to 1300 via text. Within a [...]
Every month, you will receive an email stating that your invoice for the previous month has been prepared and can be accessed via MyYoufone. Simply log in to access all your invoices. When [...]
