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How do I call & use internet abroad?

Your call & data bundle is valid in all EU countries. Within your bundle, you can use data and call / send texts to Dutch numbers. If you incur costs outside of your bundle while travelling [...]

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How is my invoice generated?

You will receive a monthly bill from Youfone. Mid-month, you will receive an email message once your invoice is ready in MyYoufone. Youfone charges subscription costs in advance, while usage [...]

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How do I activate a data ceiling?

We advise you to activate a data ceiling. This way, you can prevent unexpected data costs outside of your bundle. With a data ceiling, your internet connection will be blocked automatically once [...]

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How do I request a new sim card?

You may request a new sim card via MyYoufone. Navigate to 'Abonnement' and click 'Nieuwe simkaart aanvragen'. The administration fee for a new sim card is €15. You will then receive a 3-in-1 sim [...]

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How does a number transfer request work?

It's quite simple. Select the number transfer request when completing your checkout. Youfone will take care of the switch. How will this exactly work? Below you will find three of the most common [...]

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How can I activate my sim card?

The methods using which you activate your sim card vary, depending on whether you opted in for a number transfer (existing number) or you requested a new number. Sim card activation without a [...]

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How can I pay my Sim Only invoice?

Every month, you will receive an email stating that your invoice for the previous month has been prepared and can be accessed via MyYoufone. Simply log in to access all your invoices. When [...]