At Mayo Behavioral Health, we keep our mission statement short and straightforward. Our primary purpose is to improve the lives we touch. Inside that simple idea, however, is a powerful guide for decision-making and innovation. If something does not contribute to improving the lives of those who come to us for help, it is not aligned with our mission. Our mission statement keeps us focused on what is important: our client’s well-being.
Join Mayo Behavioral Health as a Virtual Support Representative and play a vital role in supporting individuals on their journey toward improved health and wellness. This remote position offers the opportunity to connect with clients, provide empathetic assistance, and contribute to a positive experience within the behavioral health space. About the Role As a Virtual Support Representative, you will serve as a key point of contact for clients seeking guidance and support related to behavioral health services. Your role will focus on delivering timely, professional, and compassionate assistance while maintaining confidentiality and promoting Mayo Behavioral Health’s commitment to quality care. Key Responsibilities Respond promptly and professionally to inbound client inquiries via phone, email, and chat platforms. Provide clear information about available health, wellness, and fitness programs and services. Assist clients with appointment scheduling, rescheduling, and cancellations. Document client interactions accurately in internal systems, ensuring confidentiality and data integrity. Identify client needs and escalate complex issues to appropriate clinical or administrative teams. Support clients by offering resources and guidance aligned with behavioral health best practices. Maintain up-to-date knowledge of Mayo Behavioral Health offerings and industry trends. Contribute to continuous improvement initiatives by providing feedback on client experiences and operational processes. Qualifications & Requirements High school diploma or equivalent; Associate’s or Bachelor’s degree preferred. Minimum of 1-2 years experience in customer service, preferably within health, wellness, or behavioral health sectors. Strong verbal and written communication skills with an empathetic and patient-centered approach. Proficiency with virtual communication tools (e.g., Zoom, Microsoft Teams) and CRM software. Ability to manage multiple tasks efficiently in a remote work environment. Understanding of HIPAA regulations and commitment to confidentiality. Problem-solving mindset with attention to detail and accuracy. Flexibility to work varied shifts as needed to support client needs. Why Join Us Be part of a respected leader in behavioral health committed to making a meaningful impact. Work remotely with a supportive and collaborative team culture. Access to ongoing professional development and training opportunities. Competitive compensation and comprehensive benefits package. Opportunity to contribute to innovative health and wellness solutions.