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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to oversee and optimize network performance, ensuring efficient and effective delivery operations across various teams and functions within the Belgium market. This role critically impacts customer satisfaction and operational costs by implementing strategic improvements, operating primarily onsite to manage complex logistics and network outcomes. Key Responsibilities: - Drive on-time delivery and network efficiency by analysing performance KPIs like delivery times and undelivered orders, implementing data-driven solutions for improvement. - Manage network budget accountability, identifying and executing cost optimization initiatives such as cost per order and onboarding expenses to enhance financial performance. - Configure and administer operational settings, including courier fees, incentives, and assignment logic, collaborating with central teams to ensure optimal network functionality.
- 3+ years experience in leveraging data and analysis tools to derive actionable insights and solve complex operational problems. - Proven success in a budget-ownership role, demonstrating the ability to manage financial forecasts and drive cost optimization within a digital-first environment. - Excellent stakeholder management and communication skills, adept at influencing senior leadership and collaborating across diverse teams to achieve strategic targets.
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