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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to oversee network KPIs and budget targets, ensuring efficient delivery operations in Belgium. This role impacts customer satisfaction and profitability by optimizing logistics processes, driving continuous improvement across Belgium operations. Key Responsibilities: - Drive network outcomes by owning end-to-end accountability for on-time delivery, managing courier rejections, and optimizing delivery times to enhance service. - Implement operational configurations for courier fees, incentives, and assignment logic, ensuring efficient cost functions to meet network budget targets. - Leverage analytical tools to identify zone-level network trends, propose strategic experiments, and make data-driven decisions to improve network efficiency.
- 3+ years experience using data and analysis tools, with proven success interpreting complex datasets and deriving actionable business insights. - Proven success in budget-ownership roles, including forecasting and cost optimization, ideally within a dynamic digital-first operational setting. - Excellent stakeholder management skills to influence teams and leadership, driving results in areas outside direct responsibility with clear communication.
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