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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Technology Manager to lead and expand the Partner Assistance team within the Acquisition, Onboarding, and Service domain, ensuring cohesive team integration. This role significantly impacts partner success by deploying AI-driven platforms to automate contacts and improve self-service capabilities for global partners remotely. Key Responsibilities: - Oversee end-to-end technical delivery of Partner AI Voice Agent and Partner Assistant chatbot platforms, ensuring robust functionality and strategic market implementation. - Strategically manage the migration of the Partner Chatbot from Ultimate to an internal solution, guaranteeing feature parity and enhanced partner capabilities. - Coordinate complex integrations across multiple internal and third-party systems, optimizing data flow and ensuring seamless interoperability for service delivery.
- 5+ years experience in leading and developing engineering teams, specifically focusing on AI/Chatbot platforms and Event-Driven Architecture. - Proficiently manage API integrations using Zendesk and CRM systems; skilled in cloud platforms like AWS, Azure, or Google Cloud. - Demonstrate strong problem-solving skills to navigate complex technical challenges, fostering a high-performance culture through effective coaching.