Senior CRM Team Lead in Friedrichshain

About the company

Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.

Job description

We're hiring a Senior CRM Team Lead to lead a hybrid team of CRM Specialists and Developers, optimizing the courier lifecycle globally within logistics operations. This role significantly impacts courier engagement and retention by orchestrating complex multi-channel communications in Friedrichshain, operating in a hybrid work mode. Key Responsibilities: - Lead dynamic, hybrid CRM teams, managing specialists and developers to optimize courier lifecycle globally through effective strategy. - Orchestrate complex multi-channel communication strategies across Email, Push, In-App, and WhatsApp, ensuring seamless courier engagement and retention. - Champion operational efficiency by identifying automation opportunities, replacing manual tasks, and leading critical CRM tool migration initiatives for global scale.

Job benefits

Job requirements

- 5+ years of proven experience in managing and mentoring hybrid CRM teams, focusing on strategic lifecycle optimization. - Demonstrated expertise with CRM platforms like Salesforce Marketing Cloud (SFMC) and Braze, including system integrations and tech stack consolidation. - Strategic mindset crucial for navigating and driving significant business change, especially merging operational models, ensuring smooth transitions.