Senior Courier CRM Team Lead in Fennpfuhl

About the company

Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.

Job description

We're hiring a Senior Courier CRM Team Lead to spearhead the optimization of the global courier lifecycle, integrating CRM strategies effectively across operational teams. This role drives business transformation by unifying logistics models, ensuring seamless courier engagement for couriers in Fennpfuhl, operating hybrid. Key Responsibilities: - Lead strategic initiatives to enhance global courier lifecycle management, utilizing data-driven insights to boost engagement and retention outcomes. - Orchestrate complex, multi-channel communication strategies (Email, Push, In-App, WhatsApp) to ensure seamless courier engagement throughout business transitions. - Identify and implement communication automation solutions to replace manual operational tasks, enhancing efficiency and scalability across the logistics network.

Job benefits

Job requirements

- 5+ years experience in managing and mentoring high-performing, hybrid CRM teams within a fast-paced logistics or tech environment. - Deep knowledge of CRM strategy and user journey mapping, with hands-on experience in Salesforce Marketing Cloud (SFMC) and Braze platforms. - Exhibit a strategic mindset to effectively navigate and drive massive business change, particularly in unifying distinct operational models successfully.