Senior Courier CRM Team Lead in Berlin

About the company

Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.

Job description

We're hiring a Senior Courier CRM Team Lead to lead a hybrid team, optimizing the global courier lifecycle across our vital logistics operations. This role creates significant impact by orchestrating multi-channel communication strategies from Berlin, enhancing courier engagement in a hybrid work arrangement. Key Responsibilities: - Orchestrate complex multi-channel communication strategies, utilizing Email, Push, In-App, and WhatsApp, to ensure seamless courier engagement and retention effectively. - Identify and implement communication automation opportunities, replacing manual operational tasks to achieve enhanced efficiency and scalability within logistics. - Lead critical CRM tool migration initiatives, ensuring the tech stack optimally supports massive global scale and strengthens operational capabilities effectively.

Job benefits

Job requirements

- Proven leadership in managing and mentoring high-performing, hybrid CRM teams, including both specialists and automation developers effectively. - Profound knowledge of CRM strategy and lifecycle management; experience with Salesforce Marketing Cloud (SFMC) and Braze platforms. - Strategic mindset to effectively navigate and drive massive business transformations, especially unifying distinct operational models successfully.