David Lloyd Leisure helps its members live better lives by placing physical and mental wellbeing, as well as a sense of belonging, at the heart of everything it does. It is Europe’s leading premium health and wellness group and operates 149 clubs: 109 in the UK and 40 across continental Europe. It operates under five brands David Lloyd Clubs, Harbour Clubs, David Lloyd Meridian Spa and Fitness in Germany. In April 2026, it acquired the Aspria Group which operates 10 Clubs across Germany, Spain, Italy and Belgium under the Aspria and Aspresso brands.
We're hiring a Membership Services Consultant to make high-volume outbound calls to members, focusing on attrition and missed payments to support overall company retention. This role drives member retention by proactively engaging leaving members and those with missed payments, creating direct impact onsite at our Hatfield club. Key Responsibilities: - Make high-volume outbound calls daily to members who are leaving or have missed payments, aiming to prevent attrition and recover lost revenue for the company. - Proactively engage and consult with members to understand their reasons for leaving or payment issues, offering solutions to retain their membership and satisfaction. - Utilise strategic commercial insights to identify and maximise opportunities for membership growth and revenue generation, contributing to business targets effectively.
- Access instant pay on demand via the Wagestream App and seize the opportunity to earn additional commission, enhancing your overall compensation package directly. - Enjoy a complimentary Club Membership for yourself and your family, alongside a 50% discount on all food and drinks within the club facilities. - Advance your career through internal training and development programs, securing opportunities for progression within the company and skill enhancement.
- Leverage extensive experience in high-volume outbound calling and proven customer service skills, ideally gained within a dynamic Health & Leisure Industry setting. - Demonstrate strong initiative and self-management capabilities to independently handle your workload, ensuring efficient and effective daily operational execution. - Exhibit strategic thinking with a commercial edge to actively identify and maximise opportunities for expanding member count and generating increased revenue.