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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to achieve network KPI & budget targets within the Belgium Market, investigating root causes and implementing optimization opportunities across teams. This role creates significant impact by optimizing delivery network performance in Belgium, focusing on operational efficiency and customer satisfaction in a dynamic onsite environment. Key Responsibilities: - Lead end-to-end accountability for network outcomes, monitoring KPIs like on-time delivery and courier rejections to ensure optimal operational performance and service levels. - Drive budget accountability and execute cost optimization efforts, meticulously analyzing cost per order and onboarding expenses to achieve financial targets and enhance efficiency. - Leverage analytical tools and predictive modeling to identify zone-level network trends, formulating data-driven recommendations and making informed decisions to improve delivery operations.
- 3+ years experience in data analysis and operational management, focusing on deriving actionable insights and driving key operational targets. - Proficient in utilizing analytical tools and technical network tools, with proven success in budget ownership and forecasting functions. - Demonstrates strong stakeholder management and communication skills, effectively influencing senior stakeholders and driving results in a fast-paced environment.
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