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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to oversee and optimize our last-mile delivery network, ensuring seamless operations and cross-functional alignment across various teams. This role significantly impacts our operational efficiency and customer satisfaction within Belgium, operating onsite to drive continuous improvement and achieve key targets. Key Responsibilities: - Manage end-to-end network outcomes by analyzing on-time delivery rates and courier rejections, ensuring optimal efficiency and customer satisfaction. - Optimize delivery network costs by identifying and executing cost reduction efforts like cost per order, ensuring budget adherence and financial efficiency. - Configure operational parameters, including courier fees and assignment logic for Israel, to enhance network utilization and achieve strategic operational goals.
- Demonstrate 3+ years experience in leveraging various data and analytical tools to extract actionable insights and drive operational improvements. - Possess proven success in a budget-ownership role, including forecasting functions, to effectively manage financial resources and optimize spending. - Exhibit excellent stakeholder management skills, influencing cross-functional teams to achieve results and align on strategic operational objectives.
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