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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to achieve network KPI and budget targets within the Belgium market, identifying and implementing opportunities for operational improvement and optimization. This role significantly impacts delivery efficiency and customer satisfaction in Belgium through data-driven decisions and stakeholder influence, primarily based in a local office. Key Responsibilities: - Manage end-to-end network outcomes using KPIs like on-time delivery and courier rejection rates, ensuring high operational standards and customer satisfaction. - Account for and optimize delivery network costs by identifying and executing cost-saving efforts, such as cost per order and onboarding cost reduction. - Leverage analytical tools and data sets to identify zone-level network trends and insights, driving data-informed decisions and continuous operational improvements.
- Possess 3+ years of experience with data and analysis tools in an operational setting, leveraging insights to drive improvements and optimize performance. - Demonstrate proven success in a budget-ownership role, including expertise in financial forecasting, cost optimization, and achieving ambitious financial targets. - Exhibit excellent stakeholder management and strong communication skills, effectively influencing cross-functional teams and challenging the status quo for positive change.
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