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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to oversee network performance and budget targets within the Belgium Market, ensuring efficient and effective last-mile delivery operations. This role significantly impacts operational excellence by optimizing delivery processes and courier networks across key regions, working primarily onsite in Belgium. Key Responsibilities: - Drive network performance by analyzing key KPIs like on-time delivery and courier rejections, implementing data-driven strategies to improve operational efficiency and customer satisfaction. - Manage and optimize the delivery network budget, identifying cost-saving opportunities and executing initiatives to reduce cost per order and onboarding expenses effectively. - Lead operational configurations for courier fees, incentives, and assignment logic, ensuring optimal network utilization and performance while collaborating with central teams for implementation.
- 3+ years experience with data and analysis tools to derive actionable insights and solve complex logistics problems. - Proven success in a budget-ownership role, including forecasting, and a track record of driving operational targets in fast-paced digital environments. - Excellent stakeholder management skills, demonstrating the ability to influence senior stakeholders and drive results in cross-functional areas, often challenging the status quo.
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