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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Last-mile operations manager to oversee and optimize the delivery network within a specific market, ensuring efficient and high-quality service. This role creates significant impact by improving key performance indicators and managing costs, primarily based onsite within the Belgium market. Key Responsibilities: - Drive network KPI and budget targets by investigating root causes, identifying improvements, and implementing data-driven solutions to optimize delivery performance and efficiency. - Own operational configurations for courier fees, incentives, and assignment logic, ensuring efficient network functioning and cost optimization in alignment with strategic objectives. - Lead and support network experiments, leveraging analytical insights to assess outcomes and approve changes that enhance delivery efficiency and customer satisfaction outcomes.
- 3+ years experience with data and analysis tools in a budget-ownership role, demonstrating proven success in forecasting functions and driving operational targets. - Proficiency in leveraging analytical tools for statistical and predictive modeling to identify segmented, zone-level network trends, coupled with a fast-learning ability for complex network tools. - Excellent stakeholder management and communication skills to influence senior stakeholders and drive results in cross-functional areas, balancing informed decision-making with critical thinking.
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