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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to achieve network KPI and budget targets, identifying improvements across teams within the Belgium market. This role critically impacts operational efficiency by optimizing delivery networks in Belgium, requiring an onsite presence to drive performance and troubleshoot issues. Key Responsibilities: - Manage network performance metrics such as on-time delivery, delivery times, and courier rejections to ensure optimal operational efficiency and customer satisfaction. - Optimize delivery network costs, including cost per order and onboarding, by identifying and executing efficiency efforts to achieve budget targets. - Leverage analytical tools like statistical and predictive modeling to identify zone-level trends and make data-driven decisions for network improvements.
- 3+ years experience in data analysis, utilizing various tools to derive actionable insights and inform strategic decisions. - Demonstrated success in budget ownership, including forecasting, to optimize financial performance and cost structures within operations. - Exhibit strong communication and stakeholder management skills, effectively influencing cross-functional teams to achieve shared operational goals.
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