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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to oversee network KPIs and budget targets, ensuring efficient delivery operations across the Belgium Market. This role creates impact by optimizing delivery processes and courier networks, working onsite in Belgium to enhance service quality and cost efficiency. Key Responsibilities: - Drive network performance metrics like on-time delivery and courier efficiency using analytical tools to achieve optimal service levels and customer satisfaction. - Manage operational budgets and identify cost optimization efforts, implementing strategies for courier fees and incentives to enhance financial performance. - Lead root cause investigations and propose network experiments in partnership with central teams to continuously improve delivery outcomes and operational configurations.
- 3+ years experience with data and analysis tools, demonstrating proficiency in deriving actionable insights for operational improvements. - Proven success in a budget-ownership role, including forecasting functions, to effectively manage financial performance and cost optimization. - Strong communication and stakeholder management skills to influence senior stakeholders and drive results in cross-functional areas.
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