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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to oversee network KPIs and budget targets across the Belgium Market, ensuring efficient and optimized delivery operations. This role critically impacts operational efficiency and customer satisfaction, working onsite in Belgium to identify improvements and implement strategic changes. Key Responsibilities: - Drive network outcomes like on-time delivery and courier efficiency by analyzing performance data and implementing configuration adjustments to meet KPIs. - Optimize delivery network costs, manage budget accountability for cost per order, and oversee courier fees to achieve significant financial savings. - Lead continuous improvement initiatives, conduct root cause investigations on outliers, and propose data-driven experiments to enhance operational effectiveness.
- 3+ years experience in leveraging data and analysis tools within operations or logistics, with proven success in a budget-ownership role. - Proficiency in using analytical tools such as statistical and predictive modeling, coupled with a fast learning ability for complex network tools. - Excellent stakeholder management skills demonstrated by influencing cross-functional teams and strong communication to drive outcomes in challenging environments.
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