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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to achieve network KPI and budget targets within Belgium, ensuring efficient operations across various functional teams. This role critically impacts delivery outcomes by identifying optimization opportunities, leveraging data and deep logistics expertise to influence stakeholders effectively. Key Responsibilities: - Achieve network KPIs like on-time delivery and courier rejections through detailed analysis and continuous improvement initiatives to enhance overall service quality. - Optimize delivery network costs by managing budget accountability and executing cost-saving efforts, focusing on metrics such as cost per order and onboarding expenses. - Implement and administer operational configurations for courier fees and incentives, leveraging analytical tools to identify zone-level trends and improve network efficiency.
- 3+ years experience with data and analysis tools, driving operational targets within a digital-first environment and budget ownership. - Proficiency in using analytical and predictive modeling tools to derive actionable insights, coupled with the ability to quickly learn complex network tools. - Strong communication and stakeholder management skills to influence senior leaders and drive results across teams, challenging the status quo for continuous improvement.
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