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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to lead network KPI and budget achievement, proactively investigating issues and identifying optimization opportunities across the Belgium market. This role profoundly impacts operational efficiency and customer satisfaction within the Belgium Market, requiring an onsite presence to manage and refine our delivery processes. Key Responsibilities: - Ensure full accountability for network outcomes, managing metrics like on-time delivery and courier rejections to uphold service quality and operational excellence. - Drive cost optimization efforts by overseeing budget accountability and identifying efficiencies in delivery network costs, including cost per order and onboarding expenses. - Evaluate potential configuration changes by balancing analytical assessment with pragmatic considerations, communicating implications to stakeholders for informed decision-making.
- Possess 3+ years of experience with data and analysis tools, applying insights to improve operational performance and inform strategic decisions. - Demonstrate proven success in a budget-ownership role, including forecasting functions, to effectively manage financial resources and optimize spending. - Utilize excellent stakeholder management skills to drive results and influence outcomes across diverse teams, even in areas beyond direct responsibility.
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