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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to oversee and optimize our delivery network, ensuring efficient operations and alignment with global best practices across various teams. This role critically impacts our network KPIs and budget targets, driving continuous improvement and operational excellence in our delivery hubs. Key Responsibilities: - Manage end-to-end network outcomes, including on-time delivery and courier rejections, by analyzing performance data to meet defined service level agreements. - Drive cost optimization efforts across the delivery network, such as cost per order and onboarding expenses, by effectively managing budget accountability and forecasting. - Implement and administer operational configurations for courier fees and assignment logic, ensuring efficient resource allocation and network performance with central team support.
- 3+ years experience with data and analysis tools, demonstrating a track record in deriving actionable insights for operational improvement. - Proven success in a budget-ownership role, including forecasting functions, to effectively manage and optimize delivery network costs. - Excellent stakeholder management skills, with proven ability to influence senior stakeholders and drive results in areas of indirect responsibility.
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