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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to oversee network KPIs and budget targets, ensuring efficient and optimized delivery operations across the region. This role critically impacts service quality and cost efficiency in the Belgium Market, requiring an onsite presence to drive operational excellence and continuous improvement. Key Responsibilities: - Manage end-to-end network outcomes like on-time delivery and courier rejections, using data analytics to improve operational efficiency and service levels. - Accountable for budget and cost optimization efforts such as cost per order, identifying and implementing strategies to achieve financial targets effectively. - Implement and administer operational configurations for courier fees, incentives, and assignment logic, ensuring alignment with global best practices and local market needs.
- 3+ years experience with data and analysis tools, focusing on deriving actionable insights for operational improvements. - Proven success in a budget-ownership role, including forecasting functions, demonstrating strong financial management and cost optimization. - Excellent stakeholder management skills, driving results in areas outside direct responsibility through influence and effective communication.
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