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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to oversee and optimize our delivery network, ensuring efficient operations and continuous improvement across various cross-functional teams. This role creates significant impact by enhancing network performance and cost efficiency, directly affecting customer satisfaction and business growth within the Belgium Market, requiring an onsite presence. Key Responsibilities: - Optimize network outcomes by meticulously tracking and analyzing KPIs like on-time delivery and courier rejections, ensuring continuous improvement in service quality. - Manage budget accountability for the delivery network, identifying and executing cost optimization efforts to achieve significant cost-per-order reductions. - Implement and administer operational configurations for courier fees, incentives, and assignment logic for Israel, ensuring optimal network performance and efficiency.
- 3+ years experience with data and analysis tools to derive actionable insights, coupled with proven success in a budget-ownership role including forecasting functions. - Demonstrated track record of driving operational targets, ideally within a dynamic digital-first environment, showcasing an ability to achieve measurable results. - Excellent stakeholder management skills and strong communication abilities to influence key (senior) stakeholders, driving results in cross-functional areas.
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