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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to oversee network performance and budget targets, ensuring efficient delivery operations across multiple markets. This role critically impacts customer satisfaction and operational efficiency, working in a hybrid capacity to manage strategic initiatives and day-to-day delivery functions. Key Responsibilities: - Achieve network KPI targets like on-time delivery and courier rejections, analyzing trends to implement optimization opportunities and drive continuous improvement. - Manage budget accountability and identify cost optimization efforts, including cost per order and onboarding costs, leveraging analytical tools for insights. - Oversee operational configurations for courier fees, incentives, and assignment logic, ensuring effective implementation and administration with central team support.
- 3+ years experience in data analysis, demonstrating a proven track record in budget ownership and driving operational targets within a digital environment. - Proficiency in utilizing various data and analysis tools, combined with the ability to quickly master complex, technical network tools for operational oversight. - Strong stakeholder management and communication skills to influence senior leaders and drive results across teams, often outside direct areas of responsibility.
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