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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Courier Operations Manager to oversee and optimize the delivery network, ensuring efficient operations and strategic alignment across various internal teams. This role critically impacts network KPIs and budget targets in Belgium, demanding a data-driven approach to identify improvements and implement solutions in an onsite capacity. Key Responsibilities: - Accountable for network outcomes like on-time delivery and courier rejections, analyzing performance metrics to ensure operational excellence and target achievement. - Manage budget and identify cost optimization efforts, executing strategies across courier fees and incentives to improve financial efficiency per order. - Leverage analytical tools for zone-level network trends, making data-driven decisions and proposing experiments to continuously enhance delivery operations.
- 3+ years experience in data analysis, utilizing various tools to derive actionable insights for operational improvements and strategic decision-making in logistics. - Proven success in budget ownership and forecasting, consistently achieving operational targets within a fast-paced, digital-first delivery or e-commerce environment. - Demonstrated ability in stakeholder management, influencing senior leaders and cross-functional teams to achieve desired outcomes and challenge existing norms.
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