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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to oversee and optimize our network operations, ensuring efficient and effective delivery across various teams. This role directly impacts our service quality and cost efficiency, operating onsite in Belgium with a focus on continuous improvement. Key Responsibilities: - Manage and optimize network KPIs like on-time delivery and courier rejections, using data analysis to drive improvements and achieve budget targets. - Implement and administer operational configurations for courier fees and assignment logic, ensuring alignment with central team guidelines and best practices. - Leverage analytical tools for identifying zone-level trends and insights, proposing and leading network experiments to improve overall outcomes.
- 3+ years experience with data and analysis tools for deriving actionable insights, coupled with proven success in a budget-ownership role including forecasting. - Proficient in leveraging analytical tools for network trends, with a fast learning ability across complex technical network systems and platforms. - Excellent stakeholder management skills to influence senior stakeholders, balancing informed decision-making with an owner's mindset and continuous improvement.
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