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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to achieve network KPI and budget targets within the Belgium Market, driving operational excellence and optimizing delivery performance across various teams. This role critically impacts regional efficiency by investigating issues, implementing improvements, and leading experiments, operating in a hybrid mode within the operational function. Key Responsibilities: - Oversee end-to-end network outcomes, including on-time delivery and courier rejections, ensuring optimal performance by analyzing KPI trends and implementing corrective actions. - Manage the operational budget, identifying and executing cost optimization opportunities such as cost per order, and ensuring financial targets are met through strategic financial planning. - Configure and administer operational settings for courier fees, incentives, and assignment logic for Israel, collaborating with central teams to drive network efficiency and desired outcomes.
- 3+ years of proven experience with data and analysis tools, demonstrating successful budget ownership in a fast-paced digital environment with forecasting responsibilities. - Proficiency in leveraging analytical tools for data interpretation and strategic decision-making, coupled with the ability to quickly master complex network operation technical tools. - Excellent stakeholder management and communication skills to influence senior leaders and cross-functional teams, driving results in areas outside direct responsibility through collaboration.
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