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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Courier Operations Manager to oversee and optimize the delivery network, ensuring efficient operations across various teams and markets. This role critically impacts network KPIs and budget targets by identifying improvements and supporting logistics projects in the Belgium Market, requiring an onsite presence. Key Responsibilities: - Lead end-to-end accountability for network outcomes, monitoring on-time delivery and courier rejections to maintain high operational standards. - Manage budget accountability and drive cost optimization efforts, identifying efficiencies in areas like cost per order and onboarding expenses. - Administer operational configurations, implementing desired settings for courier fees, incentives, and assignment logic with central team support.
- 3+ years experience in leveraging data and analysis tools to derive actionable insights and support strategic decision-making. - Proven success in a budget-ownership role, demonstrating ability to manage financial forecasts and optimize operational costs. - Strong stakeholder management skills, influencing senior stakeholders to drive results and challenge the status quo.
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