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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Courier Operations Manager to achieve network KPI & budget targets, driving operational excellence and collaborating with various functional teams. This role critically impacts service quality and cost efficiency within the Belgium market, operating onsite to manage daily logistics and provide crisis support. Key Responsibilities: - Achieve network outcomes such as on-time delivery and reduced undelivered orders by implementing operational configurations and monitoring courier performance metrics. - Optimize delivery network costs, including cost per order and onboarding expenses, by identifying and executing efficiency improvements to meet budget targets. - Leverage analytical tools and data insights to identify zone-level trends, propose network experiments, and make data-driven decisions for continuous improvement.
- 3+ years experience in data analysis and budget ownership, demonstrating a proven track record in driving operational targets within a digital-first environment. - Proficiency with data and analysis tools, including statistical and predictive modeling, to derive actionable insights and inform strategic network decisions. - Exhibit excellent stakeholder management and communication skills, influencing senior stakeholders and driving results in areas beyond direct responsibility.
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