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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Courier operations manager to oversee the end-to-end performance of our delivery network, collaborating closely with central teams to implement strategic improvements. This role profoundly impacts operational efficiency and customer satisfaction within the Belgium Market, primarily operating in a hybrid work mode. Key Responsibilities: - Manage network KPIs and budget, investigating root causes and implementing optimizations to achieve specific performance and cost targets. - Configure and administer operational settings for courier fees, incentives, and assignment logic, ensuring efficient network utilization and cost control. - Leverage analytical tools and insights to identify trends, propose network experiments, and drive continuous improvement across delivery operations.
- 3+ years experience in analyzing large datasets and budget ownership, with proven success in forecasting and driving operational targets. - Demonstrated ability to utilize data analysis tools for actionable insights and operate at detailed levels within a fast-paced, complex network environment. - Strong stakeholder management and communication skills to influence senior stakeholders and drive results in cross-functional areas effectively.
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