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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to achieve network KPI and budget targets by leading optimization efforts across delivery operations and courier management functions. This role creates impact by leveraging data, influencing stakeholders, and leading experiments to improve delivery outcomes for Belgium in a hybrid setup. Key Responsibilities: - Own end-to-end network outcomes such as on-time delivery and courier rejections, utilizing performance metrics to ensure efficient operational flows and high customer satisfaction. - Manage budget accountability and execute delivery network cost optimization efforts, leveraging cost per order data to achieve financial targets and improve operational efficiency. - Leverage analytical tools like statistical and predictive modeling to identify zone-level network trends, communicating insights and recommendations to drive data-informed decisions.
- Possess 3+ years experience utilizing data and analysis tools within budget-ownership roles, demonstrating a proven track record in driving operational targets effectively. - Adept at using complex network tools and analytical techniques, including statistical modeling, to optimize configurations across courier fees and assignment logic. - Exhibit strong communication and stakeholder management skills to influence senior leaders, drive results in areas of indirect responsibility, and challenge the status quo.
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