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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Delivery Operations Manager to oversee and optimize the entire courier network within the Belgium Market, ensuring efficient and high-quality delivery services across various teams. This role creates significant impact by directly improving network KPIs and customer satisfaction in Belgium, working onsite to manage operations and drive strategic initiatives. Key Responsibilities: - Achieve network KPI targets such as on-time delivery and courier rejections, ensuring optimal performance and continuous improvement through data-driven decisions. - Identify and execute cost optimization efforts for the delivery network, managing budget accountability to enhance efficiency and reduce operational expenses per order. - Implement and administer operational configurations for courier fees and assignment logic in Israel, collaborating with central teams to maintain desired network settings.
- 3+ years experience with data and analysis tools, demonstrating a strong track record in budget ownership and driving operational targets in a digital environment. - Proficiency in leveraging analytical tools for network trend identification and insight generation, applying statistical and predictive predictive modeling to make data-driven decisions. - Excellent stakeholder management and communication skills, with proven ability to influence senior stakeholders and drive results in cross-functional areas.
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