DHL is the world's leading logistics brand and a proud part of DHL Group, offering an unrivaled portfolio of services that spans national and international parcel delivery, e-commerce shipping and fulfillment, international express, and road, air, and ocean transport, through to complex industrial supply chain management. With a global reach and a depth of expertise that sets it apart from all others in the industry, DHL has firmly established itself as "The logistics company for the world." Beyond its core logistics capabilities, DHL brings specialized solutions to some of the world's most dynamic and demanding growth markets and industries, including technology, life sciences and healthcare, engineering, manufacturing and energy, auto-mobility, and retail. This decisive focus on industry-specific expertise, combined with an unmatched global network, positions DHL as the trusted logistics partner of choice for businesses and individuals across every corner of the globe.
We're hiring a Collections and Cash Application Manager to lead a team overseeing the collection of late payments and the accurate posting of incoming customer payments. This role creates impact by ensuring financial stability and operational efficiency in {Location} with {Work_Mode}. Key Responsibilities: - Manage a team of collection specialists to follow guidelines for collecting on delinquent customers and resolve disputes with internal teams like Sales, Commercial, and Customer Service, ensuring timely payments. - Oversee a team of cash application specialists responsible for posting, applying, and coding incoming payments, credit/debit memos, and remittance advice, maintaining accuracy and efficiency. - Prepare and analyze weekly collection and cash application reports to track KPIs, drive past dues reduction, and report excessively delinquent accounts to leadership for credit holds and further action.
- Competitive salary with bonus programs and a 401k match to support long-term financial growth. - Comprehensive benefits including medical, dental, vision, and well-being programs, along with FSA/HSA options for health expenses. - Tuition reimbursement, paid time off, parental leave, and employee discounts to foster work-life balance and continuous learning.
- 6+ years of experience in commercial credit and collections, ensuring timely payment recovery and customer account management. - 1+ year of supervisory experience, leading teams to achieve operational excellence and accountability in financial processes. - Proficiency in financial analysis, cross-functional collaboration, and problem-solving to drive process improvements and team success.