Service & Support Representative in Ramat Gan

About the company

Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.

Job description

We're hiring a Service & support representative to provide optimal service via chat to customers who have placed orders on our platform and to our business partners. This role ensures customer satisfaction and partner success, operating in Tel Aviv with a hybrid work arrangement blending home and office. Key Responsibilities: - Provide optimal support and solutions via chat to customers and business partners, utilizing internal tools to ensure smooth order processing and issue resolution, achieving high satisfaction ratings. - Manage multiple customer inquiries simultaneously while maintaining service quality, using our CRM system to track interactions and ensure timely follow-up, contributing to operational efficiency. - Demonstrate empathy, patience, and initiative in all interactions, escalating complex issues when necessary to appropriate teams, fostering positive customer relationships and brand loyalty.

Job benefits

- תנאים סוציאליים מלאים (Full social benefits), and a generous food budget (תקציב תן ביס טעים), ensuring financial security and daily meal enjoyment. - Enjoy a flexible hybrid work model balancing home and office work, offering autonomy in your daily schedule and promoting work-life balance. - Access opportunities for career advancement and professional development, with clear paths for growth within the company to enhance skills and responsibilities.

Job requirements

- Previous experience in customer service is an advantage, demonstrating a foundational understanding of customer interaction and support best practices. - High communication skills in both written and spoken Hebrew, utilizing various communication channels effectively to resolve customer issues. - Ability to multitask and manage numerous assignments concurrently, coupled with empathy, patience, and a proactive approach to problem-solving in a fast-paced environment.