Service & Support Representative in Bat Yam

About the company

Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.

Job description

We're hiring a Service & support representative to deliver optimal service via chat to customers who have placed orders on our platform and to our business partners, ensuring smooth interactions across our ecosystem. This role creates impact by fostering positive customer and partner relationships from our Tel Aviv service center, operating under a hybrid work model. Key Responsibilities: - Provide exceptional chat-based support to customers and business partners, resolving inquiries efficiently to maintain high satisfaction scores and operational continuity. - Manage multiple customer interactions concurrently, utilizing internal systems to track progress and ensure timely resolution of all reported issues and requests. - Apply empathy and problem-solving skills to understand user needs, proactively addressing concerns to enhance overall platform experience and foster customer loyalty.

Job benefits

- Enjoy comprehensive social benefits and a generous Ten Bis food budget, ensuring financial security and daily meal convenience. - Benefit from a flexible hybrid work model, blending remote and in-office days to support work-life balance and personal well-being. - Access clear promotion and development opportunities, enabling continuous career growth and skill enhancement within the company.

Job requirements

- Demonstrate high communication skills in both written and spoken Hebrew, effectively conveying information and resolving customer issues clearly. - Exhibit the ability to manage multiple tasks concurrently, efficiently prioritizing and executing duties within a fast-paced service environment. - Apply empathy, patience, and a proactive mindset to understand and address customer needs, ensuring positive and supportive interactions consistently.