Senior Manager, Courier Quality in United Kingdom

About the company

Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.

Job description

We're hiring a Senior Manager, Courier Quality to take on and shape a new, expanded senior global position within a growing team to ensure we operate a high quality and efficient global courier network. This role creates impact by leading the team that will measure and analyze courier patterns and establish local and global solutions, working remotely to influence cost efficiency and courier retention across multiple markets. Key Responsibilities: - Lead the team measuring and analyzing courier patterns, establishing global solutions to maximize courier experience and efficiency with data-driven approaches. - Increase thresholds for courier KPI optimization initiatives, proactively identifying and addressing unintended patterns while consulting Legal and P&T for risk balance. - Collaborate with Product and Tech teams on build versus buy decisions for leading technologies to proactively detect and prevent negative courier quality.

Job benefits

Job requirements

- 5+ years experience in delivering tangible improvements to operational efficiency and cost reduction through data insights. - Experience leading a multi-disciplinary team, including data analysts and process analysts, to achieve business objectives. - Exceptional stakeholder management and strong communication skills to effectively deliver complex work and foster collaboration across functions.