Membership Support Advisor in Nottingham

About the company

David Lloyd Leisure helps its members live better lives by placing physical and mental wellbeing, as well as a sense of belonging, at the heart of everything it does. It is Europe’s leading premium health and wellness group and operates 149 clubs: 109 in the UK and 40 across continental Europe. It operates under five brands David Lloyd Clubs, Harbour Clubs, David Lloyd Meridian Spa and Fitness in Germany. In April 2026, it acquired the Aspria Group which operates 10 Clubs across Germany, Spain, Italy and Belgium under the Aspria and Aspresso brands.

Job description

We're hiring a Membership Support Advisor to effectively handle member queries and requests received via various contact channels within our dedicated Member Support team. This role creates significant impact by processing membership queries efficiently and engaging with members to deliver outstanding service at our Nottingham membership hub, operating onsite. Key Responsibilities: - Efficiently process a high volume of member queries and requests received through all contact channels including chat, telephone, and email platforms. - Actively engage with members to provide the best possible quality and service, ensuring all interactions meet established customer satisfaction benchmarks. - Manage and resolve member issues in a timely, accurate, and efficient manner, utilizing company resources and databases for comprehensive support.

Job benefits

- Enjoy complimentary Club membership for you and your family, alongside a 50% discount on all food and drinks, enhancing your health and wellness journey. - Benefit from a consistent working pattern of either 9:00–17:00 or 10:00–18:00, ensuring a structured and predictable work-life balance for all team members. - Access extensive internal training and development programs to foster career advancement opportunities within the leading premium health and wellness group.

Job requirements

- Possess 1+ years experience in a customer service domain, specifically handling outbound calls and managing diverse member queries effectively within a fast-paced setting. - Demonstrate proficiency in utilizing various communication channels like chat, telephone, and email to process membership queries accurately and efficiently, ensuring timely resolution. - Exhibit strong resilience and adaptability to thrive in a target-driven environment, consistently meeting performance metrics while maintaining excellent communication with members.