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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Head of Delivery to lead the strategic direction and network optimisation across the Belgium market, fostering collaboration across global teams. This role creates impact by enhancing delivery services and maximising volume through data-driven excellence, ensuring best-in-class experiences for customers on-site in Belgium. Key Responsibilities: - Lead the execution of delivery services, driving cost optimisation while balancing performance for all partners to achieve efficient and high-quality delivery outcomes. - Establish standards of operational excellence and promote a culture of continuous improvement across teams, aiming high to maximise customer conversion and partner retention. - Lead the courier engagement program to drive improved insights and loyalty by stepping into their shoes, identifying risks within competitive landscapes.
- 5+ years experience in managing large-scale strategic programs within a fast-paced delivery or logistics context, driving operational excellence and improvement. - Demonstrate strong analytical skills with a data-driven approach, simplifying complexity and creating clarity for effective decision-making in operations. - Possess proactive problem-solving skills with the ability to think 'one step ahead' and navigate ambiguity to make a lasting impact.
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