נציג/ת שירות ותמיכה in Ramat Gan

About the company

Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.

Job description

We're hiring a נציג/ת שירות ותמיכה to deliver optimal service via chat, effectively supporting customers who have placed orders on our platform and our valued business partners. This role creates impact by ensuring customer satisfaction and smooth operations for partners, operating from Tel Aviv in a hybrid work mode. Key Responsibilities: - Provide exceptional chat-based support to customers regarding their orders, ensuring quick and effective resolution of inquiries and issues. - Assist business partners with their platform-related questions and challenges, maintaining strong relationships and operational efficiency through clear communication. - Handle multiple simultaneous tasks and interactions, proactively managing customer expectations and contributing to a positive service experience using internal tools.

Job benefits

- Enjoy comprehensive social benefits and a delicious meal budget from Tanis, enhancing overall compensation and daily work experience. - Benefit from a flexible hybrid work model combining home and office, with a minimum commitment of 4 morning/evening shifts during weekdays. - Access clear promotion and development opportunities for suitable candidates, fostering continuous career growth and skill enhancement within the company.

Job requirements

- Demonstrate high-level communication skills in both written and spoken Hebrew, ensuring clear and effective interaction with diverse stakeholders. - Possess the ability to multitask effectively, managing numerous concurrent assignments and adapting quickly to evolving operational demands. - Exhibit strong soft skills including empathy, patience, and proactive problem-solving, contributing to positive customer and partner interactions.