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Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.
We're hiring a Head of Delivery to lead strategic direction and network optimisation across the Belgium market, fostering collaboration with global analytics and commercial teams. This role creates impact by enhancing delivery services and maximising volume through data-driven excellence in Belgium, operating in an onsite capacity. Key Responsibilities: - Lead execution of delivery services, driving cost optimisation and balancing performance for partners to achieve operational efficiency and satisfaction. - Establish operational excellence standards and promote continuous improvement culture across teams, ensuring high-quality service delivery and innovation. - Drive courier engagement program to improve insights and loyalty by understanding their needs, leading to enhanced courier retention and service quality.
- Experience managing large-scale strategic programs within fast-paced delivery or logistics context for impactful program execution. - Strong analytical skills with a data-driven approach to simplify complexity and create clarity in operational decisions. - Proactive problem-solving skills with ability to think 'one step ahead' and see the big picture for strategic planning and risk mitigation.
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