Customer Service Specialist With French in Wrocław

About the company

Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.

Job description

We're hiring a Customer service specialist with french to handle customer communications across phone, email, and chat, ensuring smooth order processing and issue resolution. This role creates impact by putting customer needs first and resolving diverse issues, supporting customers from Wrocław in a remote/hybrid work mode. Key Responsibilities: - Communicate effectively with customers via phone, email, and chat, providing timely and accurate responses to inquiries and issues. - Resolve customer issues ranging from missing deliveries to payment errors, utilizing system tools to ensure accurate data entry and problem resolution. - Manage orders placed on JET/Liferando, collaborating with team members to ensure seamless delivery to restaurant partners and customer satisfaction.

Job benefits

- Takeaway Pay - meal allowance to order food via Pyszne.pl (lunch card), providing financial support for daily meals through the platform. - Possibility to work remotely or hybrid (3 days office, 2 days home) from Wrocław, offering flexible location options and work-life balance. - Full support with internal employee training and access to a learning platform, fostering continuous professional development and skill enhancement.

Job requirements

- Patience and empathy, making conversations with difficult customers a breeze, demonstrating crucial interpersonal skills for effective service.