Customer Service Specialist With Dutch in Wrocław

About the company

Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.

Job description

We're hiring a Customer Service Specialist to manage customer interactions and resolve issues, ensuring seamless order delivery and customer satisfaction across various platforms. This role creates impact by providing essential support to millions of users in Wrocław, Poland, with a remote/hybrid work arrangement, ensuring a positive customer experience. Key Responsibilities: - Communicate proactively with customers via phone and email to resolve complex issues such as missing deliveries or payment errors, ensuring timely and effective resolution. - Accurately verify and enter customer data into the system while managing orders placed on JET to guarantee seamless transmission to restaurant partners. - Collaborate effectively with team members and leaders, maintaining motivation and regular contact to foster a supportive and high-performing customer service environment.

Job benefits

- Full-time employment contract from day one for 3 months, with an included meal allowance via Takeaway Pay to order food through Pyszne.pl. - Flexible hybrid work model allowing 3 days from the office and 2 days from home, along with subsidized sports card and private medical care for well-being. - Comprehensive support in the new role through internal employee training and access to a dedicated learning platform for continuous professional development.

Job requirements

- Fluency in both English and Dutch (minimum B2/C1 level) is required to effectively communicate with diverse international customers. - Exhibit strong patience and empathy to handle difficult customer conversations smoothly, ensuring positive and effective problem resolution.