Customer Service Representative in Bat Yam

About the company

Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.

Job description

We're hiring a Customer Service Representative to provide optimal chat-based support to customers who have placed orders on our platform, as well as to our business partners. This role significantly impacts customer satisfaction and business partner relationships, operating in a hybrid model from our Tel Aviv office and remotely, ensuring seamless support. Key Responsibilities: - Provide excellent chat-based support to customers using our platform, resolving inquiries efficiently to maintain high satisfaction scores and ensure smooth order fulfillment. - Manage multiple concurrent tasks and customer interactions effectively, utilizing internal systems to track issues and achieve quick, accurate resolutions for all users. - Collaborate with business partners to address service-related concerns, ensuring timely communication and problem-solving to strengthen relationships and platform reliability.

Job benefits

Job requirements

- Demonstrate strong written and verbal communication skills in Hebrew, ensuring clear, empathetic, and effective interactions with diverse customers via chat. - Exhibit excellent multitasking capabilities, managing numerous customer inquiries simultaneously while maintaining high standards of service and accuracy. - Possess empathy, patience, and proactiveness ('הגדלת ראש') to anticipate customer needs, resolve issues efficiently, and enhance overall satisfaction.