Customer Relations Representative in Ramat Gan

About the company

Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.

Job description

We're hiring a Customer relations representative to provide optimal service via chat to customers who have placed orders on our platform and to our business partners. This role creates impact by ensuring customer satisfaction and supporting business relationships, operating in Tel Aviv with a hybrid work mode. Key Responsibilities: - Provide optimal service via chat to customers who have placed orders on the platform, ensuring high satisfaction scores and efficient issue resolution. - Manage multiple tasks simultaneously, handling customer inquiries and partner communications effectively to maintain service quality and response times. - Demonstrate empathy, patience, and initiative in all interactions, resolving complex issues proactively to enhance customer loyalty and operational efficiency.

Job benefits

- Enjoy full social benefits and a delicious Ten Bis budget, providing financial security and daily meal allowances for employees. - Benefit from a hybrid work model, combining work from home and office to offer flexibility and a balanced work-life schedule. - Access promotion and development opportunities for suitable candidates, fostering career advancement and continuous professional growth within the company.

Job requirements

- Prior customer service experience is an advantage, demonstrating a foundational understanding of customer interactions and support processes. - Exhibit high communication skills in both written and spoken Hebrew, effectively conveying information and resolving customer issues with clarity and empathy. - Demonstrate empathy, patience, and initiative in all interactions, proactively addressing challenges and enhancing overall customer satisfaction.