After Sales Representative in Sunderland

About the company

Just Eat Takeaway is a leading online food delivery marketplace, connecting consumers and restaurants through its platform in 22 countries.

Job description

We're hiring an After Sales Representative to guide new Chinese-speaking partners through onboarding, ensuring successful integration within our Partner Operations team. This role drives partner success by providing tailored guidance, increasing order volumes for restaurants, and ensuring their long-term thriving on our platform. Key Responsibilities: - Coordinate the end-to-end onboarding journey for new restaurant partners, utilizing platform tools to ensure efficient setup and readiness for order reception. - Provide tailored training, insights, and strategic guidance to partners, leveraging performance metrics to maximize order volume and foster business growth. - Build strong, trusted relationships with Mandarin and Cantonese-speaking partners, employing clear communication in their preferred language to ensure satisfaction.

Job benefits

Job requirements

- 2+ years experience in customer service, account management, or the hospitality sector, demonstrating a proven track record in partner support. - Exhibit strong organizational skills and a customer-first mindset, ensuring precise communication and effective priority management in a dynamic environment.