Why must I pay extra costs outside of my bundle?


If your invoice costs are higher than expected, review the PDF of the invoice first. On the second page, you will find your usage overview where you can find the source of the additional costs. If the costs remain unclear to you, review the specification associated with the invoice.

The cause of the additional costs may depend on a number of things. It is possible that you used data or call credits outside of your bundle. Or perhaps you dialled a foreign number. Nevertheless, we understand that unexpected costs are unpleasant. Contact Youfone's customer service to understand the root cause of the additional costs and receive advice on how to prevent these costs from ocurring in the future.

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