How can I activate my sim card?

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The methods using which you activate your sim card vary, depending on whether you opted in for a number transfer (existing number) or you requested a new number.

Sim card activation without a number transfer 

If you purchased a new phone number, you may activate it for free via MyYoufone. Once your order and payment have been successful, you will receive your MyYoufone login details in your email inbox. Next, follow the steps below:

  1. Go to Youfone.nl, click the 'inloggen' button on the top right of the screen and fill in your login details.
  2. Click on 'Abonnement' in MyYoufone and activate your sim card by clicking on the green button.
  3. Put the new sim card in your device and turn the device on.

Once you have completed all three steps, you should have the ability to call immediately. Are you still unable to call? We recommend restarting your device.

Are you still facing issues or need assistance with activating your sim card? Contact Youfone's customer service.

Sim card activation with a number transfer

If you are transferring your existing number, the sim card will be activated automatically. This will happen as soon as your number is converted at the starting date of your subscription.  Would you like to switch sooner? Activate your sim card via MyYoufone by clicking on the green activation button.

Is your sim card not working on the starting date? Contact customer service.

Note: The number is usually converted no later than at 12.00 in the morning. If your sim card still isn't working, try restarting your device and waiting a few hours. The problem should be fixed in no time.

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